Those of us that work the reference desk already know that we have put up a new, more stable version of chat reference. In connection with getting it up and running I spoke with the Distance Ed folks and they have deployed a widget in iLearn. So we will now be able to field questions from the Ask a Librarian page and from within iLearn. It will not look different on our end.
I created accounts for Dana, Gloria, Peggy and Dolores to use whenever we are working reference. I will write up the basic instructions and put them in the reference desk information manual. I will also distribute it via email. Anyone else that would like to take a look at the new reference chat program, please let me know. Remember, if you have an account and intend to use it you will be expected to answer reference questions! :)
Please let me know if you have any questions.
